OVERVIEW

The Synergy Issue Tracker is a powerful tool for tracking and addressing the comments, questions and/or suggestions that you may have regarding our products you have used. The Issue Tracker allows Synergy to quickly respond to your needs and concerns.

The application serves as the main database and data collection and reporting system for tracking the upcoming issues and allows you to present the data in the form of list and chart reports, memorize/save the reports, print them, and export them into PDF, MS Word and MS Excel format files.

The Synergy Issue Tracker application is designed to provide quick access to the issue data remotely via Internet. Once you access the application, you can view the data stored in the database, add new issues, edit existing ones, etc.

In the current design, the Synergy Issue Tracker consists of two applications, which may be accessible depending on your user permissions:

• Issues – this application is designed to track the issues submitted to the system. Once you have accessed this application, you are able to view issue details and create analytical reports in the forms of Lists and Charts. Moreover, in this application you can add new issues or modify the information of existing issues through the built-in Online Data Entry Module.

• Releases - this application is designed to manage the Synergy products, releases and the assigned issues. This is done in the built-in Online Data Entry Module. Also, you can create analytical reports in the forms of Lists and Charts.

The examples described in the sections below are based on the Issues application.

The Synergy Issue Tracker provides a web-based user interface and requires a web browser (Internet Explorer) pre-installed.